Contact
We’re here for your stay tools
Reach HASTINGS LOUNGE LTD for app help, privacy questions, or feedback. No contact form — email us directly.
Write to support
HASTINGS LOUNGE LTD typically replies within 1–2 business days. Include your iOS version and a short description of what you need.
support@hastingsloungecasinoconcierge.comWe handle bug reports, feature ideas, account questions, and privacy requests.
FAQ
Common questions
It’s an iPhone concierge companion for Hastings Lounge guests: digital pass, rewards, events and venues, express room services, and concierge chat when your stay is active.
Yes. Hastings Lounge is free to download on the App Store. There are no in-app subscriptions.
You can browse as a guest. Signing up creates a local account; pass-bound actions unlock after the front desk activates your stay. A demo account is available in the app for the full active experience.
Hastings Lounge stores accounts, preferences, and stay data on your device. It does not send personal data to a live backend. See our Privacy Policy for details.
Hastings Lounge is iOS only. Use a compatible iPhone with a supported iOS version from the App Store listing.
Email support@hastingsloungecasinoconcierge.com with steps to reproduce, screenshots if helpful, and your iOS version. You can also use Contact Support inside the app’s More section.
Yes — send ideas to the same support address. We read every note and prioritize what helps guests most on the floor.
Regular accounts can be deleted from the app after confirmation (local data is cleared). Demo accounts cannot be deleted; guests can exit guest mode from Settings.